Confidential records, properly restricted
Session notes and medication history on one chart, readable only by the people who should read them.
Mental health records carry a confidentiality burden most clinic software does not take seriously. If every staff member with a login can open every note, the software is not fit for a psychiatric practice. OlivHealth decides access by role, down to the individual permission, and writes access to an audit trail — so a receptionist can book and bill without being able to read a session note.
Role-restricted records
Fine-grained permissions so clinical notes are visible only to clinical roles.
Audit trail
Append-only logging of access and changes, which is what confidentiality actually requires.
Session notes
Structured, versioned forms so a long course of therapy reads consistently.
Medication timeline
The full prescribing history on the chart, traceable across months.
Discreet reminders
Appointment reminders on WhatsApp and SMS, using templates you control.
Operating-hour access
Staff logins can be restricted to their shift window, so records are not reachable at three in the morning.
Go live ABDM-enabled from day one
Every practice we onboard goes live ABDM-enabled — create and verify a patient’s ABHA at registration, and let their records follow them across the health system on their consent. It’s part of onboarding, not a separate project or an extra module to buy.
Frequently asked questions
Can I stop the front desk reading session notes?
Yes. Permissions are assigned per role and checked on every request, so a receptionist can book appointments and raise bills with no access to clinical records at all.
Is there a record of who viewed a file?
Yes. Access and changes are written to an append-only audit trail that is not editable from the application.
What about DPDP obligations for sensitive data?
Data is hosted in India, access is role-restricted and audited, and patient contact details are captured with consent. We describe what the system does rather than claiming a certification we do not hold.
Can reminders be kept discreet?
Yes. Message templates are yours to define per hospital, so the wording can be as neutral as you need it to be.