Scheduling that matches how the doctor actually sits
Availability patterns, blocks and overrides, rooms and departments — with reminders that keep the slots full.
A scheduling tool is only as good as its model of the doctor’s week. Most fail because they assume a tidy nine-to-five grid, while a real practice has a Tuesday OT list, a fortnightly visiting consultant and a doctor who leaves early on Fridays. OlivHealth schedules against availability patterns with blocks and overrides, so the slot offered to a patient is a slot that genuinely exists.
Availability patterns
Define the recurring week once, then layer blocks and overrides for leave, OT lists and visiting consultants.
Book, reschedule, cancel
The full lifecycle including arrived, no-show and completed, so the schedule reflects what really happened.
Rooms and departments
Schedule against the room and department as well as the doctor, so physical capacity is part of the booking.
Reminders
Scheduled WhatsApp and SMS reminders ahead of the visit, sent automatically rather than by someone remembering.
Straight into the queue
An arriving appointment becomes a token in the live queue, so scheduling and the front desk are the same workflow.
No-show visibility
No-shows are captured as data, which turns "we get a lot of no-shows" into a number you can act on.
Go live ABDM-enabled from day one
Every practice we onboard goes live ABDM-enabled — create and verify a patient’s ABHA at registration, and let their records follow them across the health system on their consent. It’s part of onboarding, not a separate project or an extra module to buy.
Frequently asked questions
Can patients book online themselves?
Not yet. Booking today is staff-side, from the front desk or over the phone. Patient self-booking is on the roadmap and we would rather tell you that than imply it already works.
Can I run appointments without the full OPD queue?
Yes. Appointments are a module in their own right and can be switched on with no OPD configuration at all, which suits a purely appointment-driven practice.
How do reminders get sent?
Through WhatsApp and SMS, scheduled ahead of the appointment. Promotional messaging in India needs registered templates, and that is part of setting the channel up with you.
What about a visiting consultant who comes twice a month?
Model it as an availability pattern with the right recurrence and add overrides when a visit moves. Patients are only offered the days that consultant is genuinely in.